Bug Reports
The collected list of bugs for released Sun products. 

Public bug reports contain only basic information about the bug for contract users (Public Summary, Work Around). RFEs and certain keywords are filtered from the Public Bug Reports collection.

EarlyNotifier
The most critical and frequently queried issues or problems that are being experienced worldwide.

Engineering Change Orders (ECOs) (Internal only)
Engineering changes to Sun products. 

FAQs
Frequently asked questions and answers on Sun software. 

Field Change Orders (FCOs) (Internal only)
Field changes to Sun products. Send questions or comments to finfco-manager@cte.corp. If the corrective action requires parts replacement on a global basis for a generic hardware issue, then an FCO should be created.

Field Info Notices (FINs) (Internal only)
Field alert notices for Sun products. Send questions or comments to finfco-manager@cte.corp. If the corrective action is a diagnostic solution or modified service procedure or a software solution that does NOT require a hardware part swap, then the field notice CAN BE A FIN.

Infodocs
Informational articles, product service documents, tip sheets, quick reference guides for external customers. An InfoDoc is used when you want to create a document that relays information about a product or describes how to accomplish a particular action. The document includes an explanation of when and why the user would want to use the information and specific step-by-step procedures and techniques. The InfoDoc pertains to a Sun product, command, or environment and contains hints, techniques or tips about a procedure. If you are searching for how something is done, search for an InfoDoc.

Sun Alerts
Notifications of known hardware and software product issues specifically related Availability, Security, and DataLoss that may pose risk to a customer's computing environments and productivity. For contract customers. A Sun Alert document is a notification to customers of known (resolved or unresolved) product issues that may negatively impact a customers' computing environments or productivity.

Symptoms and Resolutions (SRDBs)
Articles that describe a problem and provide a solution. A Symptom/Resolution document is used when you want to review an article that describes a symptom and provides the solution. The document includes an error or problem statement and a resolution or workaround.

White Papers/Tech Bulletins
White papers, product specifications, and other formal articles on technical topics for external customers

External Free Collections

Free Sun Alerts
Notifications of known hardware and software product issues specifically related Availability, Security, and DataLoss that may pose risk to a customer's computing environments and productivity.

Free White Papers/Tech Bulletins
White papers, product specifications, and other formal articles on technical topics for external customers

Free Infodocs
Informational articles, product service documents, tip sheets, quick reference guides for external customers. 

Symptoms and Resolutions (SRDBs)
Articles that describe a problem and provide a solution. A Symptom/Resolution document is used when you want to review an article that describes a symptom and provides the solution. The document includes an error or problem statement and a resolution or workaround.

SunOne
Free SunOne knowledge database documents.  NOTE: To ensure that you get all iPlanet/Sun ONE articles, please also check the collection options Free Info Docs or Free Symptoms and Resolutions.
 

Internal Bug Reports
Internal bug reports contain all bug reports extracted from the BugTraq database.

Internal Tool Bug Reports
Internal Tool bug reports contain those bugs filed against Sun internal tools (e.g., Paycheck, autoben, SunPeak).

Internal Infodocs
Informational articles, product service documents, tip sheets, quick reference guides. 

Internal Knowledge Base Articles
Searchable collection of Knowledge Room articles, addressing specific issues and solutions for Sun hardware and software products. 

Internal Netscape Collections
Support information extracted directly from Netscape. These include: 

• Applications
• Server
• Programming
• Tools

Radiance/AMER Cases 
US cases extracted from Radiance for the past year. Currently, only available on the US SunSolve servers. 

Internal Sun Alerts
Notifications of known hardware and software product issues specifically related Availability, Security, and DataLoss that may pose risk to a customer's computing environments and productivity.

Sun-Manager Summary (Internal only)
Email summaries from the user community. Addresses common problems and questions. 

Internal Symptoms and Resolutions (SRDBs)
Articles that describe a problem and provide a solution. A Symptom/Resolution document is used when you want to review an article that describes a symptom and provides the solution. The document includes an error or problem statement and a resolution or workaround.  technical topics.