This document provides the step by step instructions to access Contract Support Repositories (Packages) on pkgs.sun.com

Support Package Repositories

Recently released Sun products are using the Image Packaging System, also known as the pkg(5) system, to deliver support updates and commercial add-ons via network-accessible package repositories. Access to these support repositories is limited to customers with support contracts and/or subscriptions for the associated software products. Some products use package repositories in addition to the traditional method of using SunSolve to deliver updates as patches while other products use support repositories as the exclusive delivery channel for updates.

The pkg(5) system forms the basis of the Sun-managed OpenSolaris OS distribution and is developed as an open source project within the OpenSolaris community. Refer to OpenSolaris Support Repository Updates for details on the use of OpenSolaris support package repositories.

Sun also ports the pkg(5) system to a variety of other OS platforms including Windows, Linux, Solaris, Mac OS X and AIX in support of layered or unbundled software products. The latest versions of Sun layered products such as GlassFish Enterprise Server, Web Space Server, Web Stack and Message Queue have adopted the pkg(5) system for use across their supported OS platforms. Other Sun layered products are in the process of adopting the pkg(5) system.

Get Ready...

If you are an individual with a Contract, start at Step One.

If you work for a company:

Important: If your primary user has been established at Sun and provides you the party number you are ok to register on Member Support Center.

If you do not have your Company Party Number or you have forgotten or your Primary User has not sent you a party number, completing  apply for access to Member Support Center, will allow the support team to investigate and send you the information needed. Do not miss this step, as it's critical to ensure your access is approved.

At this stage of the process, Sun will investigate to see if your company has a primary user established. If yes, you will be sent the primary users information. If there is not a primary user identified, you will be contacted by the Member Support Center team, requesting you to identify the primary user's name at your company for this contract. If this user is someone other than yourself, they will be required to register first and then supply you with the party number. If the primary user is you, then start the process below at step one.

Step One - Activating your SunOnline Account

If you have a Sun Online Account, log-in to the Member Support Center to trigger the registration process.

If you do not have a Sun Online Account, from the Member Support Center log-in page select "Register" to  “Create Sun Online Account” to create your Sun Online Account. Once created the application automatically displays the select User Type which is the first page of the Member Support Center registration process.

Detailed Steps:

1. From the Member Support Center ( http://ibis.sun.com/support), enter in your login/password (this is your Sun Online Account)

2. Follow the 4 step process, which requires you to select a User Type, enter the Party Number, Verify your Sun Online Account details and select submit.
   

3. Your request has been submitted. When your primary user approves your account you will receive a notification from Member Support Center, indicating that your registration was process and you can login and access the Member Support Center. Note  If you log in prior to the account being approved you will see an Oracle e-business error. The error will continue to be displayed until your primary user approves your account.
   

Step Two - Obtain your certificate

Need Support?  Forums and Contacts

• Sun Forums:

  • If you have questions with creating your account on Member Support Center, access the Member Support Center Forum [Learn More]

  • If you have questions with pkg.sun.com and your certificate, access the Patch Forum [Learn More]

  • Issues with the Member Support Center, contact ssmsc_support@sun.com

  To contact Sun, In the United States, call 1-800-USA-4SUN (1-800-872-4786). Customers outside the United States can call a regional support number.

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