Firmware Patch 109962-13 For FC-AL Drives WITHDRAWN, May Cause Sun Fire V880 Systems to Panic on Reboot

---

Upgrading internal disk drives ST336605FC (36.4GB) or ST373405FC (73.4GB) with firmware revision 0938 ... see below for details:

1. Impact

Upgrading internal disk drives ST336605FC (36.4GB) or ST373405FC (73.4GB) with firmware revision 0938 (as delivered in patch 109962-13) on Sun Fire V880 Servers may cause a system panic when attempting a reboot.

Patch 109962-13 has been WITHDRAWN and is no longer available on SunSolve.

2. Contributing Factors

This issue can occur in the following releases:

SPARC Platform

• Sun Fire V880 with Internal Disk Drive ST336605FC (36.4GB) with firmware revision 0938 (as delivered in patch 109962-13)
• Sun Fire V880 with Internal Disk Drive ST373405FC (73.4GB) with firmware revision 0938 (as delivered in patch 109962-13)

Notes:

1. This issue only affects the above mentioned drives on the Sun Fire V880 with firmware revision 0938.
2. The firmware download utility will not allow a disk with a mounted partition to process a firmware upgrade.

To determine if a Sun Fire V880 system contains one of the drive types listed above, run the format(1M) command as "root" and use the "inquiry" option from the format menu as shown in the following example:

    # format
        Searching for disks...done
            AVAILABLE DISK SELECTIONS:
                    0. c0d0 <DEFAULT cyl 611 alt 2 hd 16 sec 38>
                       /pci@19,700000/pci@3/SUNW,isptwo@4
                    1. c1t1d0 <DEFAULT cyl 1463 alt 2 hd 9 sec 64>
                       /pci@18,700000/pci@3/SUNW,isptwo@4
            Specify disk (enter its number): 1
            selecting c1t1d0
            [disk formatted]
            FORMAT MENU:
                   disk       - select a disk
                   type       - select (define) a disk type
                   partition  - select (define) a partition table
                   ...
                   inquiry    - show vendor, product and revision
                   volname    - set 8-character volume name
                   quit         

             format> inquiry
             Vendor:   <NAME>
             Product:  ST336605FC 36.4GB 
             Revision: 0938
             format> quit

3. Symptoms

Should the described issue occur, messages similar to the following may appear on the system console:

    {3} ok boot
    Boot device: /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@w21000004cf960760,0:a  
    File and args: 
    SunOS Release 5.9 Version Generic_112233-10 64-bit
    Copyright 1983-2003 Sun Microsystems, Inc.  All rights reserved.
    Use is subject to license terms.
    WARNING: pcisch1: ino 0x4 blocked
    WARNING: pcisch1: ino 0x4 blocked
    Cannot assemble drivers for 
    root /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@w21000004cf960760,0:a
    Cannot mount root 
    on /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@w21000004cf960760,0:a fstype ufs

    panic[cpu3]/thread=140a000: vfs_mountroot: cannot mount root

    0000000001409970 genunix:vfs_mountroot+70 (0, 0, 0, 200, 14575a0, 0)
    %l0-3: 000000000144b000 000000000144b000 0000000000002000 
    00000000014968b8
    %l4-7: 0000000001494400 0000000001411ba8 000000000144b800 
    000000000144e800
    0000000001409a20 genunix:main+98 (1409ba0, f00625d8, 1409ec0, 344c51, 
    2000, 500)
    %l0-3: 0000000000000001 0000000000000000 0000000001412cd8 
    0000000078002000
    %l4-7: 000000000140a000 0000000000346000 000000000149c838 
    0000000001063d38

    skipping system dump - no dump device configured
    rebooting...
    Resetting ...

4. Workaround

To work around the described issue (if the disk was upgraded to 0938 firmware):

1) Remove any drives that had been upgraded to 0938 firmware.

2) Reboot the system.

3) Re-insert the drives with 0938 firmware.

4) Download 0638 firmware to any drive with 0938 firmware.

Repeat the process for each affected disk.

Note: Disk firmware revision 0638 can be downloaded with either patch 109962-12 or patch 109962-14 (revision -14 is recommended).

Downloading firmware revision 0638 onto these disks is only a temporary workaround for this issue.

5. Resolution

There are no further updates planned for this Sun Alert document. If
you need additional assistance regarding this issue, please contact Sun
Services.

This Sun Alert notification is being provided to you on an "AS IS" basis. This Sun Alert notification may contain information provided by third parties. The issues described in this Sun Alert notification may or may not impact your system(s). Sun makes no representations, warranties, or guarantees as to the information contained herein. ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE HEREBY DISCLAIMED. BY ACCESSING THIS DOCUMENT YOU ACKNOWLEDGE THAT SUN SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF YOUR USE OR FAILURE TO USE THE INFORMATION CONTAINED HEREIN. This Sun Alert notification contains Sun proprietary and confidential information. It is being provided to you pursuant to the provisions of your agreement to purchase services from Sun, or, if you do not have such an agreement, the Sun.com Terms of Use. This Sun Alert notification may only be used for the purposes contemplated by these agreements.

Copyright 2000-2008 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, CA 95054 U.S.A. All rights reserved.


Modification History

31-Mar-2008: No further updates. Resolved.

Attachments

This solution has no attachment