Some Sun "Type 7" Keyboards May Become Unresponsive After Extended Idle Time of a SunRay Session



Category :Availability
Release Phase :Resolved
Product :Sun Ray 2 Virtual Display Client
Sun Ray 2FS Virtual Display Client  
Bug Id :6519512  
Date of Workaround Release :21-MAR-2007 
Date of Resolved Release :06-APR-2007 

Some Sun "Type 7" Keyboards May Become Unresponsive After Extended Idle Time of a SunRay Session


Impact

Some Sun "Type 7" keyboards connected to Sun Ray 2 (or 2FS) Desktop Units are reported to become unresponsive after an extended period of idle time for a SunRay session. Pressing keys on the keyboard does not reactivate the SunRay from "sleep" mode. (The Sun Ray session is unaffected).


Contributing Factors

This issue can occur on the following platform:

  • Sun Type 7 Keyboards for Sun Ray 2/2FS Desktop Units (DTU) without FW 3.1

Notes:

  1. Not all Sun Type 7 keyboards will exhibit this behavior.
  2. This issue is not attributed to the Sun Ray Server Software.

Symptoms

The keyboard may become unresponsive after an extended idle period of a Sun Ray session.


Workaround

To work around the described issue, disconnect and then re-connect the keyboard to the Sun Ray, or power-cycle the Sun Ray unit to restore the system to a functional state.


Resolution

This issue is addressed on the following platform:

  • Sun Type 7 Keyboards for Sun Ray Desktop Units (DTU) with FW 3.1 (as delivered in Sun Ray server patch 120879-06)

This Sun Alert notification is being provided to you on an "AS IS" basis. This Sun Alert notification may contain information provided by third parties. The issues described in this Sun Alert notification may or may not impact your system(s). Sun makes no representations, warranties, or guarantees as to the information contained herein. ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE HEREBY DISCLAIMED. BY ACCESSING THIS DOCUMENT YOU ACKNOWLEDGE THAT SUN SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF YOUR USE OR FAILURE TO USE THE INFORMATION CONTAINED HEREIN. This Sun Alert notification contains Sun proprietary and confidential information. It is being provided to you pursuant to the provisions of your agreement to purchase services from Sun, or, if you do not have such an agreement, the Sun.com Terms of Use. This Sun Alert notification may only be used for the purposes contemplated by these agreements.

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Modification History

06-APR-2007: Updated Contributing Factors and Resolution sections; State: Resolved
27-May-2008: Updated Impact, Contributing Factors and Product Field for "Sun Ray 2" clarification





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Article Details
Article ID : 201285
Article Type : Sun Alert
Last reviewed : 2010-01-20
Audience : PUBLIC
Keywords :
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