- How many ways can you view the Sun System Handbook?
- Is there a CD version of the Sun System Handbook?
- Is there a hard copy version of the Sun System Handbook?
- What's the difference between the Sun System Handbook
and the FE Handbook?
- Can I use the SunSolve search to search through the Sun
System Handbook?
- What should I do if I can't find the information I am
looking for or if I find an error?
- What should I do if I have a great idea to improve the
Sun System Handbook?
- Can I get help with customer technical questions or problems?
- Why hasn't a new system been added to the Sun System
Handbook?
- What is a CRU? How is it different from a FRU?
- Why are some of the links on system home pages in the
Sun System Handbook greyed out?
- I've logged in, but some Sun System Handbook bookmarks
I have don't work.
1. How many ways can you view the Sun System Handbook?
There are two ways to view the Sun System Handbook.
- Requires a SunSolve login. This version of the handbook contains additional information
only available to customers with a Sun Service Plan.
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2. Is there a CD version of the Sun System Handbook?
No. Currently, there is not a customer edition of the Sun System Handbook
CD.
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3. Is there a hard copy version of the Sun System Handbook?
No. The Sun System Handbook is designed to be an online, web-based resource
for Sun customers.
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4. What's the difference between the Sun System Handbook
and the FE Handbook?
The Sun System Handbook is an enhancement of the FE Handbook and provides
more detailed information from a system perspective, including system
photographs, parts lists, and support documentation.
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5. Can I use the SunSolve search to search through the
Sun System Handbook?
Yes. The SunSolve and Sun System Handbook collections use different search
engines, but you will receive Sun System Handbook results from the SunSolve
search. To restrict your search results to only Sun System Handbook contents,
you will need to use the Search Handbook: search box which is located
in the right-hand column of every handbook page, near the top.
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6. What should I do if I can't find the information
I am looking for or if I find an error?
You can use the Handbook Feedback link located in the right side
navigation bar of every handbook page. We will make every effort to respond
to all feedback which includes a valid e-mail address.
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7. What should I do if I have a great idea to improve
the Sun System Handbook?
Please use the Handbook Feedback link located in the right side
navigation bar of every handbook page. We welcome all ideas and comments.
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8. Can I get help with customer technical questions
or problems?
The Sun System Handbook support team is not equipped to be an online
support center. For customer technical support questions not specifically
related to Sun System Handbook content, please use the Customer Care Center
(CCC) for expert technical assistance. The CCC can be reached by either
dialing 1-800-USA-4SUN or via the Online Support Center (OSC) at http://www.sun.com/service/online.
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9. Why hasn't a new system been added to the Sun System Handbook?
The Sun System Handbook team strives to provide complete and accurate information on new systems within two weeks of a system's General Availability (GA) date.
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10. What is a CRU? How is it different from a FRU?
A CRU is a Customer Replaceable Unit. A FRU is a Field Replaceable Unit.
The difference being that FRUs are typically replaced by Sun authorized
and trained personnel, and a CRU is a hardware part replaced by the customer
themselves. FRUs and CRUs are easily identified throughout the Sun System
Handbook version available to customers with a Sun Service Plan. FRUs
are marked with [F] and CRUs are marked
with [C]. Please see this page for more information
about CRUs. http://www.sun.com/service/support/warranty/index.html#sunsresponse
.
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11. Why are some of the links on system home pages
in the Sun System Handbook greyed out?
Sun is streamlining online support, and access to information on SunSolve
and in the Sun System Handbook has changed. The greyed out links are content
areas that are available to customers with a Sun Service Plan. You can
read information about Sun Service Plans and how to obtain one here.
If you already have a Sun Service Plan, then all you need to do is log
in and the links will be active.
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12. I've logged in, but some Sun System Handbook
bookmarks I have still don't work.
Your bookmark may be linked to a Sun System Handbook page that no longer
exists. If you are logged in and you encounter a bookmark into the Sun
System Handbook that isn't working, look to see if the url contains "handbook_pub"
in it. If you change the "handbook_pub" portion to "handbook_private"
and are logged in to SunSolve, the link should work.
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